“Post Bank” implemented a technical solution for the entire retail network that allows to automate the manual process of entering new clients’ passport data when processing financial products. The supplier of technology was the company Smart Engines.
The new service processes a copy or photograph of the client’s passport made by a bank employee using a scanner or web camera, automatically reads information from the image and prefills the fields in the corresponding section of the front CRM system with the data of the second and third pages of the passport of the citizen of the Russian Federation. If the data is recognized correctly, then they are entered automatically. If not, the blank fields will be highlighted in red in order to minimize the risk of further use of incorrect data.
After prefilling the required forms, the employee of the front line checks the client’s passport data with the original document. The productivity of the technical solution for processing passports is 7,5 thousand document recognition per hour per processor core. At the same time, recognition of one passport image takes less than 1 second.