17.10.2019 г.

Russia’s leading mobile operator uses Smart Passport Reader to reduce customer service time in its stores

Russia’s leading mobile operator Megafon uses Smart Passport Reader to reduce customer service time in its stores.

MegaFon, the second largest mobile phone operator & the third largest telecom operator in Russia has launched a mobile application to reduce customer service time in MegaFon stores. The application is equipped with Smart Passport Reader — the document recognition technology which enables MegaFon sales assistants issue a SIM card using just a tablet with camera.

Passport Reader by Smart Engines automates the process of inputting customer’s personal data into company’s CRM system by scanning the client’s passport with the tablet camera. This service is available not only for Russian citizens, but also for any foreign passport holders.