AlfaStrakhovanie, Russia’s largest private insurance company, registered 1.6 million automatic documents uploads to its online portal last year. Such a high number of customers who purchased e-OSAGO electronic insurance policies, indicate that automatic document recognition feature has been very well received. It helps to avoid mistakes, reducing the chance of human error, and saves a lot of time, providing seamless customer experience.
It is worth noting that AlfaStrahovanie is the first insurance company in Russia to introduce document recognition technologies to facilitate online user onboarding. In order to buy eOSAGO one has to upload a picture of a relevant identification document into company’s mobile app or via the website; Smart ID Reader will capture the necessary document data and add it into the required fields.
According to AlfaStrahovanie, the identity data of company’s customers is one of its most critical resources; therefore, great attention is being paid to users’ data safety. Both technical solutions and organizational measures are aimed at that. In addition, personal data processing falls under state legal regulation, thence the company makes sure that the technology it integrates is in accordance with compliance regulations.
AlfaStrahovanie offers over 100 insurance policies, including life and accident insurance; its activities are carried out in over 270 offices around Russia with more than 23 million customers using company’s insurance services. AlfaStrakhovanie Group has Fitch “BB” financial sustainability international scale rating.