09.12.2019 г.

SKB-Bank improves omni-channel customer service with Smart Engines Passport & Bank Card recognition modules

One of Russia’s largest regional banks SKB-Bank integrates Smart Engines OCR modules for recognition of passports and bank cards to improve bank’s omni-channel customer service across various interactions with its clients. The document recognition works in SKB Bank and SKB-agent mobile applications, the latter being used by SKB’s agents and partners which take part in credit card issuing program. Under the terms of cooperation, the list of documents that can be recognized by SKB-bank clients includes: passports, driver’s licenses, vehicle registration IDs, licenses of the vehicle, Individual Taxpayer Number, Insurance Number of Individual Ledger Account, and other documents, supported on all major mobile, server and desktop platforms.

Founded in 1990, SKB Bank offers a full range of high-tech financial services for individuals and entities. SKB’s agents and partners provide outreach customer service using SKB-agent mobile application, which allows advising on credit card condition offers, issuing and delivering them, applying for a loan, and tracking its status.

Smart Passport Reader enables to minimize the time and effort required from the customer to apply for a loan by allowing scanning the customer’s relevant document instead of inputting the personal data manually.

Smart Bank Card Reader makes the process of conducting various payment transactions in a mobile application quick and easy. The bank card recognition module can capture card number, its expiration date, and cardholder’ name from a bank card of any kind, including embossed and indent, regardless of positioning and lighting conditions.

In the future, SKB-Bank is planning on using Smart Engines recognition technologies on the website, as well as in the front-desk service delivery system across all SKB-Bank branches.

“Mobile application is a crucial component of our service infrastructure; it is aimed at improving the customer convenience during remote interaction with the bank. After relying on classical universal bank work format for so many years we have now build such customer service that can be compared to those of advanced fin-tech companies”. Natalia Osadchikova, Project Manager, Department of Digital Technologies, SKB-Bank.

“The cooperation project with SKB-Bank once again reaffirms the must-have status of document identification technologies in business-customer interactions across various channels, including mobile applications that are designed to provide a high level of remote client service”. Vladimir Arlazarov, PhD, CEO, Smart Engines.

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