22.01.2021 г.

Federal Passenger Company (FPC) are successfully taking advantages of AI powered ticket selling system

Federal Passenger Company (JSC “FPC” — a subsidiary company of OJSC “Russian Railways”) has equipped long-distance ticket offices with software and hardware AI-based complexes for automated passenger data entry into ticket forms. It will significantly shorten the time required for ticket processing at the ticket offices and minimize the human factor on the correctness of filling out forms. Totally, the company received 835 devices as part of the procurement.

Federal Passenger Company (FPC) are successfully taking advantages of AI powered ticket selling system

A Russian AI based development is a video scanner that connects to a computer via a keyboard connector and doesn’t require to install additional software. It is fully autonomous, equipped with a video camera and a built-in computing module for document processing without connecting to external devices. This ensures the security and full protection of passengers’ personal data, as they are not stored in a computer or cloud storage.

When issuing tickets, a ticket clerk just needs to place the document on the scanner and the passenger’s data will automatically appear on the travel document form. The device is able to recognize the data of not only the Russian internal passport, but also the foreign passport, birth certificate and passports of more than 200 countries worldwide in a few seconds. It is especially efficient for issuing tickets to citizens of other countries, as depending on the country where the passport was issued and its document features, the fields with the name and surname can be swapped and may contain several words. Previously, manual data entry was time consuming and a ticket clerk had to verify the correct order of details in a foreign passport and the correctness of data input. Now, regardless of the type of passport, the entire data entry process takes no more than 5 seconds.

The developer of the software and hardware complex is RuDevices. The supplier of AI technology for passport data extraction was the Russian company Smart Engines. The first batch of scanners was produced by the leading manufacturer of radio electronics Research and Production Center (RPC) “Spectr”.

“According to the legislation, the transport operator must request the customer’s passport data. When you fill out a travel document form manually, it requires additional time and does not minimize the risk of errors. The system of automated scanning and data entry, which is installed at ticket sales points at railway stations, allows us not only to reduce the stress on ticket clerks but also to make the process of buying tickets at the ticket offices faster and more convenient for our passengers,” said Valery Veremeev, First Deputy General Director of JSC Federal Passenger Company.

“We estimate that the implementation of a software and hardware complex makes it possible to reduce the time for document processing up to 44 hours per month. It is especially relevant for those industries where the customer service is an ongoing process, and some related activities can’t be carried out well as the operator’s productivity during the working day falls due to manual data entry,» notes RuDevices co-founder, Alexey Mistyukov.

“RPC “Spectr” has a great experience of cooperating with FPC. The development and implementation of an automated document data entry system is a logical step for further collaboration on the way to automating service processes in the industry. The developed software and hardware solution ensures great prospects and substantial potential not only within the railway passenger transportation industry, but also in other areas. The scanner is easy to implement, surpasses foreign analogues and meets the requirements of the import substitution program”, said Alexander Baraev, CEO of RPC “Spectr”.

“In the project for FPC, we solved a number of complex scientific and technical problems related to the research of new low-bit neural networks architectures and their deep software and hardware optimization to ensure superior quality and high speed of document recognition on devices with low performance. We have achieved all the objectives set for us, and technical system characteristics fully meet the customer’s expectations,” said Vladimir Arlazarov, CEO of Smart Engines, PhD.

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