Tinkoff is Russia’s first and only direct bank with over 5 million customers. CS Group PLC, the bank holding company has been listed on the London stock exchange since October 2013.
As one of the highest-scoring independent bank in Russia, Tinkoff Bank relies on cutting edge technology to achieve the smoothest and most convenient delivery of its products to its clients. With absolutely no retail branches, this customer-centric bank serves its clients remotely via online channels and its call center. Thus, the automatization and simplification of data manipulation becomes essential for this fintech company.
The challenge that faces Smart engines to make Tinkoff‘s vision a reality.
Tinkoff Bank’s vision was to simplify data entry in their mobile applications infrastructure to improve the speed and accuracy of the bank’s representative when registering client’s data. The immediate consequence is to save Tinkoff ‘s clients’ time by improving in the meantime their experience. The bank signed up a partnership with Smart Engines for their OCR bank cards and ID recognition solution.
Powered by the Hieroglyph technology, those 2 solutions allowed Tinkoff Bank to recognize all digital and alphabetic fields on bank cards to automatically extract not only the card number, but also the expiration date and card holder name. This functionality has become relevant for Tinkoff Bank with the need to enter clients’ full information about the card when carrying out various payment transactions.
The Smart IDReader bank cards recognition module has provided high quality recognition in various lighting conditions, for any background images of cards, as well as when entering data from old bank cards. The achieved precision of bankcard numbers is currently reaching a staggering 99.52% of successful recognition.
In addition, Tinkoff Bank uses on server-side the Smart Engines solutions in order to analyze scans and photographs of ID by creating a whole ecosystem of innovative document processing technology.
As at 1 August 2017, the bank was the second largest player in the Russian credit card market, with market share of 11, 5%.
We are actively integrating the technologies which allows to save our clients’ time and which are improving the user experience. The solutions of Smart Engines for recognition of various identity documents allowed us to simplify user data entry on mobile devices and in web-services.
VP & CIO
Improving the user experience is a key element to remain competitive.
Remote authentication of a customer is one of the toughest problem in modern financial, governmental and other industries. Post Bank implemented a technical solution for the entire retail network that allows to automate the manual process of entering new clients’ passport data when processing financial products. The document entry technology provided by Smart Engines allowed Post Bank to become one of the first banks in Russia to have a sophisticated ID entry system which improves user experience like never before.
Smart Engines helped Post Bank for speeding up their business process.
The new service processes a copy or photograph of the client’s passport made by a bank employee using a scanner or web camera, automatically reads information from the image and prefills the fields in the corresponding section of the front CRM system with the data of the second and third pages of the passport of the citizen of the Russian Federation. If the data is recognized correctly, then they are entered automatically. If not, the blank fields will be highlighted in red in order to minimize the risk of further use of incorrect data.
A technology that increase the productivity, then the profitability.
After prefilling the required forms, the employee of the front line checks the client’s passport data with the original document. The productivity of the technical solution for processing passports is 7,500 document recognitions in an hour per single CPU core. At the same time, recognition of one passport image takes less than 1 second.
We found Smart Engines a reliable provider for identity documents recognition technologies. The solution of Smart Engines allowed us to optimize the forms filling process: reduce entry time and minimize staff mistakes during data entry for a range of bank’s financial products. While choosing the recognition system such criteria as recognition precision, speed, support for different platforms, availability, and well-time technical support were of great importance support to us.
Vice President, Head of Retail Business Development
PJSC “Post Bank”